Terms and conditions

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall apply to all services rendered by esim-lithuania.com, hereafter referred to as esim-lithuania.com, in connection with the prepaid eSIM reselling.

The following Terms and Conditions are provided on the website esim-lithuania.com.

esim-lithuania.com may accept variant clauses only in the case of an explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1. eSIM RESELLING

esim-lithuania.com resells prepaid eSIMs.

The Customer registers and buys its sim cards on esim-lithuania.com website and/or esim-lithuania.com App. Our payments are operated by Stripe (www.stripe.com) with an alias of your credit card (virtual Credit Card Imprint).

We may save your credit card alias to offer you the possibility to top-up or buy new eSIMs without re-entering your credit card information.
We will NEVER automatically charge your credit card without your explicit consent. The automatic top-up feature is disabled by default.

2.2. REGISTRATION FOR USING esim-lithuania.com SERVICES

The Customer must accept the General Terms and Conditions to use esim-lithuania.com services. The client gives directly or by the intermediary of the service provider (Hotel, Travel Agency…) during checkout the following information: full name, billing country, email address, phone number (optional).

2.3. esim-lithuania.com ENGAGEMENTS

esim-lithuania.com shall use reasonable endeavors to provide Customer quality service. However, esim-lithuania.com does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by esim-lithuania.com, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged.

When the Customer breaches its obligations under Sec. 2.4, esim-lithuania.com may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and carrier-unlocked. Device compatibility may depend on the carrier and country of origin, the Customer must check the list of eSIM-compatible devices provided at Compatible devices page.

By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between esim-lithuania.com and the Customer begins upon completing the order at the esim-lithuania.com website esim-lithuania.com.

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.
The activation policy depends on the eSIM and it is clearly mentioned in the eSIM activation email.

The contract will be terminated if the Customer does not have an active data package or has deleted the eSIM from the target device.

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

The supported payment methods for esim-lithuania.com services are Credit/Debit Card, Google Pay, Apple Pay.

The currency of payment is in available in different currencies that can be changed from the top menu.

The credit card transaction will be processed and secured by esim-lithuania.com provider Stripe (www.stripe.com).

4.2. CHARGES FOR USE

4.2.1. esim-lithuania.com states all Charges are inclusive of VAT unless otherwise specified.

4.2.2. The Customer shall not be entitled to offset any of its claims against claims of esim-lithuania.com, except where the Customer's claims are undisputed or have been confirmed by final court judgment.

5. DELIVERY

The Customer will immediately see the purchased eSIM under the "My eSIMs" tab on the esim-lithuania.com website esim-lithuania.com and/or the esim-lithuania.com app. The Customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be available only via email and on the user's esim-lithuania.com account.

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM-replacement if the eSIM cannot be installed and used due to a technical problem from esim-lithuania.com.

6.1. MODIFICATION

The eSIM data packages from esim-lithuania.com are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

7. LIABILITY AND WARRANTY

esim-lithuania.com is not responsible for detriments arising due to the proposed service not being constantly available. esim-lithuania.com provides no guarantee of constant availability of the network service.

esim-lithuania.com hereby disclaims any responsibility for roaming charges that may be incurred by the Customer as a result of the Customer's failure to configure their device properly. It is the sole responsibility of the Customer to ensure that the roaming feature is disabled on their primary SIM card to prevent any incurrence of additional charges.