Frequently Asked Questions
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
What exactly is an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a mobile plan provided by your carrier without needing a physical nano-SIM card.
How can I set up my eSIM?
The process of activating your eSIM involves three straightforward steps: 1) Pick your desired location 2) Choose a suitable data plan 3) Scan the QR code using your phone.
Can you explain the distinction between a physical SIM and an eSIM?
While a physical SIM is a tiny chip that you insert into your device, an eSIM is a digital equivalent facilitating the activation of a cellular plan without the need for a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Check out our dedicated page listing the supported devices to verify if your phone is compatible with eSIM technology.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.